Flow Grenada, 70%-owned by UK-based Cable & Wireless Communications (CWC, itself part of US-listed Liberty Latin America [LLA]), has addressed widespread criticism over the quality of its fixed broadband services by announcing it has spent XCD15 million (USD5.6 million) to provide faster web browsing for its subscriber base. Country Manager James Pitt told reporters that his company had listened to its customers’ demands for faster internet speeds and successfully implemented a technological upgrade, working all over Grenada to modernise and expand its network. Echoing Pitt, Flow Grenada’s commercial manager Lincoln Baptiste said that as a result, it has been able to increase speeds from 15Mbps to 50Mbps – putting the country ‘on par’ with many developing nations. ‘All of our customers who are on the HFC internet … are getting turned up today for free. We are moving – our base package on our HFC internet is 15Mbps – that is what it is today. We have moved everyone in Grenada who is on the 15Mbps package … from 15Mbps to 50Mbps for free … we are giving this to all of our Flow customers,’ Baptiste confirmed, adding that customers still connected to legacy LIME internet technology with its ‘old infrastructure’ who currently have been overlooked in the upgrade will be given the opportunity to upgrade through a ‘free installation’ scheme that will equate to around a XCD20 difference on their bills. The two officials also said that the ISP is working on plans to deliver speeds of up to 300Mbps for its customers.
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