Bangladeshi voice-over-internet protocol (VoIP) international call service provider Songbird Telecom has upgraded to second-generation VoIP switches from World Telecom Labs (WTL) to improve call quality, increase capacity and reduce the cost of international connectivity, WTL announced. WTL’s switches have been installed on Songbird’s nationwide VoIP network which, in accordance with the terms of its operating licence, interconnects to at least 25 other Bangladeshi network operators. The new VoIP switches ‘guarantee’ zero downtime and high-quality VoIP calls for a growing customer base, with the capability to handle tens of thousands of simultaneous calls. WTL’s switches have also been deployed on a VoIP link to and from London enabling Songbird to offer high-quality voice termination to Bangladesh.
TeleGeography’s GlobalComms Database notes that Songbird is one of many VoIP-based international call facilitators licensed under the country’s VoIP Service Provider (VSP) policy in 2013, as part of efforts to combat the unlicensed international VoIP ‘grey market’. VSP licences permit only the termination of international incoming VoIP calls, and the Bangladesh Telecommunication Regulatory Commission (BTRC) confirmed there were 840 valid VSP concessions issued in 2013; given the huge number of VSP licensees the watchdog issued directives to an existing 29 international voice gateway (IGW) operators to partner a maximum of 35 VSP operators each.