TeliaSonera has renewed and expanded its field operations contract with Ericsson that was initially signed in 2010. Ericsson will now perform field operation services for the operator’s fixed and mobile networks and will expand its footprint into eight new regions. Field services include work such as installation, repair and delivery of new and existing customer connections, both in the passive and active network. Charlotta Sund, President Region Northern Europe and Central Asia, Ericsson, said: ‘Increased network complexity and performance expectations puts high demands on the operators to run their operations in a cost-efficient manner while providing world-class experience to their customers.’ Since 2003 Ericsson has been responsible for managing field operation activities such as network field maintenance, spare parts handling and inventory management in TeliaSonera’s network.
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