Abdou Sall, the incoming CEO of Senegal’s telecoms regulator Agence de Regulation des Telecoms et Postes (ARTP), has announced the setting up of a new body to monitor and observe quality of service (QoS) for telecoms services in the country. Noting the importance of QoS to Senegalese users, Sall explained that the: ‘Observatory will be a tool that will measure the quality of service at anytime and anywhere … This is a project that will ultimately determine whether the costs charged to the end user are reasonable or not.’ The ARTP also plans to conduct customer surveys to better understand their expectations for telecom operators, the CEO noted, adding that during recent discussions the ARTP has also actively discussed issues such as 4G licensing, improving network coverage and number portability.
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