Reliance Communications (RCOM) plans to axe 37% of its 15,000-strong workforce by the end of July by outsourcing its call centre and shared services operations as part of a restructuring move to cut costs and boost profitability, the Economic Times cites a top official as saying. The telco is due to sign deals worth around INR7 billion (USD116.91 million) with third-party service providers with a view to cutting nearly 6,000 staff from its roster. The two divisions were ‘highly inefficient and not adding any value to RCOM’s bottom line’, the unnamed RCOM official explained, adding that the operator will: ‘focus on core telco issues like customer acquisitions, sales, distribution, marketing and brand building to create a leaner organisation that is more cost-efficient.’
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