The new CEO of LIME Barbados, Oliver Chatten, has outlined significant improvements to the full-service telco’s operations via an ongoing network transformation programme and other changes to its business model. As reported by the Barbados Advocate, the executive noted: ‘We have done a deep dive into many of our systems at LIME, many of the old processes that have held us back from operating at an optimum level are now a thing of the past. There have been significant changes to our operations at LIME over the past year as we continue to rethink our business model. As part of the cost reduction strategy, several departments in the business were restructured. More recently, we have outsourced our network service support and delivery options to Ericsson.’ The CEO added that since the transition programme kicked off on 1 October 2013 LIME has seen ‘marked improvements in our responsiveness … We will continue to work with our partners at Ericsson as we seek to attain excellent service delivery.’ More recently, Chatten noted that LIME has embarked on a major network upgrade, from copper to fibre, costing around USD100 million, with the new fibre network set to be completed ‘by summer this year’, allowing customers to experience faster internet connections, improved reliability of landline services, and enhanced TV services.
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