Bosnian state-owned multi-service operator BH Telecom saw flat net profit in the first half of 2013 amid increased competition, Reuters reports. In the six months ended 30 June 2013 the telco posted a net profit of BAM65.1 million (USD44.4 million) as turnover declined by 3% year-on-year to BAM285.5 million. The operator is understood to have said that it is working to adapt its business strategy to market conditions, while it is also looking to improve its services with a view to retaining its lead in the mobile and fixed voice and broadband sectors.
In separate but related news, BH Telecom has inked a multi-million dollar deal to upgrade to the latest version of Redknee’s converged billing, charging, policy and customer care solution. In line with its claims of working towards enhancing its service offerings, BH Telecom will reportedly leverage Redknee’s charge@once unified platform to offer its subscribers a greater range of personalised and value-added services. In addition, Redknee’s real-time converged billing and charging solution will be installed in a replicated environment for geographic redundancy to deliver business continuity support. As part of the upgrade to charge@once unified, BH Telecom will utilise Redknee’s customer care solution to provide advanced support to its customer care agents, enabling them to quickly resolve subscriber issues and market new incentives and promotions to attract customers. Commenting on the deal, Nedzad Rasidbegovic, BH Telecom’s CEO, said: ‘To maintain our market lead and provide our customers with value-added services, BH Telecom required a flexible, scalable converged billing and customer care solution that would support our growth and business continuity strategy. With Redknee’s billing, charging and customer care solution we will be able to differentiate our services to provide unique and innovative offerings to our customers, generate profitability and support our business in the future.’