Serbian regulator the Republic Agency for Electronic Communications (RATEL) has named Telekom Srbija, Telenor Serbia, Mobilkom Serbia (which operates under the VIP Mobile brand) and Orion Telekom as having universal service obligations effective from 1 April 2013. Under the decision, the operators are required to provide services at a set quality and reasonable price to disabled or vulnerable customers. This includes offering free calls to emergency services and implementing special measures to ensure equal access for customers with disabilities to telephony and data services and public telephone directories.
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