Chilean telecoms watchdog Subtel has set new standards for wireless Quality of Service (QoS), increasing the minimum percentage of successful call attempts and completed calls to 97% in urban areas and 90% in rural areas, splitting a previous national total into regional values. The decision follows a study conducted by the regulator in H1 2012 investigating the service standards of the nation’s cellcos. The report found that in Q1 Entel had 94.8% successful calls, Claro 93.0% and Movistar 92.5%, which improved to 97.6%, 96.0% and 96.0% in Q2. Newcomers to the market Nextel and VTR had successful call rates of 97.6% and 96.5% respectively. In terms of completed calls Entel had success rates of 93.4% (Q1) and 96.1%, Claro had 91.7% and 94.8% whilst Movistar fell behind with 90.9% and 94.2%. Nextel and VTR customers completed 96.8% and 95.3% of calls.
Commenting on the changes, the secretary of state commented: ‘The decision to upgrade the standard of quality of service for mobile phones, from a national average to a regional standard, aims to improve the performance of networks in each city and guarantees users good service where they live. This regulatory change will increase the demands for companies that will even out the quality of their networks throughout the country.’