Cellcos to notify subscribers of call length, outstanding balance

2 Nov 2012

The Nigerian Communications Commission (NCC) has requested that all telecoms operators introduce a system whereby at the end of a call customers are informed by SMS the length and cost of the call and how much credit is remaining, in a move aimed at reducing complaints about billing irregularities. Local newspaper Punch cites a statement from the NCC as saying that any operator that fails to commence the service from 1 November 2012 would be liable to a fine of NGN5 million (USD31,400) and a further NGN500,000 per day for as long as the contravention continued. ‘The NCC had in a directive issued since August 2012, mandated that from 1 November 2012, all mobile operators shall send, free of charge, a message or an alert to both post-paid and pre-paid subscribers after every call, SMS, or system generated charge or tariff, with a proviso that a subscriber can opt out if he or she so wishes,’ the statement said, adding: ‘The directive mandates the service providers to send messages containing six critical [pieces of] information including: exact duration of the call minutes and seconds; total cost for each call or SMS; customer accounts balance after the last call for pre-paid and SMS; customer account balance after a charge or tariff and the reason for the charge or tariff; cumulative call charges up to the last call within the charging period for post-paid customers; and cost of services and credit balance upon request by customer for data service.’

Subscribe

Subscribe to CommsUpdate to get the day’s top telecom headlines delivered to your email.

Subscribe to CommsUpdate

Browse Past Issues

Filter

Filter CommsUpdate by the following categories or use the search.

Search

Visit our help page information on performing advanced searches, including how to restrict the results by country or company.

Advertise

CommsUpdate is an outstanding advertising venue for companies seeking to reach:

  • International carriers
  • Wholesale service providers
  • Equipment and software vendors
  • Telecom investors
  • Regulators

Learn more about advertising on CommsUpdate.

Share