Chilean regulator Sub-Secretaria de Telecomunicaciones (Subtel) has announced that population penetration for internet services had increased to 34% by end-June 2012, reaching the regulator’s target for 2014 more than a year ahead of schedule. Subtel attributes the uptake to the growth of mobile devices, the enforcement of net neutrality and government spending on increasing connectivity for schools and rural communities. The regulator added that customer complaints relating to internet-use made up just 7.3% of the total complaints in the sector, with Subtel ruling in favour of customers in 82% of cases. The most common complaints were regarding continuity of service and breach of contract, whilst issues with browsing speed were the fifth leading cause of complaints. The average maximum speed of internet connections in Chile was reportedly 3.4Mbps.
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