BTC issues BSD3m apology

25 Jun 2012

The Bahamas Telecommunications Company (BTC) has announced that it will provide customers a compensation package valued at around BSD3 million (USD2.98 million), after a power outage caused a service blackout last week. A spokesperson for BTC, which is the fixed line incumbent and sole wireless provider, said: ‘Even as we continue to uncover the cause of Monday’s failure, the company moved very quickly to come up with this package, which contains something for everyone, because we understood the magnitude of what happened and how it affected everyone in the Bahamas.’

The compensation package includes USD5 free credit for pre-paid customers, and a temporary price reduction of around 75% for on-net calls, down to USD0.05 per minute. Customers on pre-paid data packages have had an additional two days of data usage, whilst post-paid customers received free calls all weekend. Landline and broadband customers will receive BSD5 credit on their next bill.

Last week’s disruption was reportedly caused by a commercial power outage, and subsequent failure of back-up generators and fail-safes. BTC has said that it has launched an investigation into the cause of the blackout, but has ruled out that it was the result of its current network upgrades.

BTC CEO Geoff Houston said that the system failure had hampered BTC’s efforts to maintain consumer confidence, adding: ‘We realise how this affected nearly every single person, business, facility and institution in the Bahamas. We know how frustrating it was and that is why we have said we are leaving no stone unturned to get to the bottom of this. Right now our focus is on making sure that people know we care and doing this to demonstrate that respect.’ The company was also looking into other ways to show appreciation for customers’ patience during problems caused by the network upgrades in recent weeks, Houston said.

Bahamas, Bahamas Telecommunications Company (BTC),

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