Sweden’s National Post and Telecom Agency (PTS) has told the country’s former monopoly telco TeliaSonera that it is not in compliance with its obligations on service levels and contractual penalties regarding wholesale customers buying access to TeliaSonera’s network. The incumbent must adjust its wholesale terms no later than 2 July to comply, the PTS said. After examining the contract terms, the regulator concluded that amongst other things, it is currently unclear how TeliaSonera, through service level agreements, ensures that wholesale customers get the same quality, delivery terms and services as those delivered to the telco’s own retail division, while TeliaSonera’s framework of damage penalties – payable on an escalating scale if it fails to live up to commitments in the wholesale agreement – was called ‘insufficient’.
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