The Ghanaian cellular operators MTN and Expresso have been fined by the regulator the National Communications Authority (NCA) for providing poor quality of service (QoS). MTN was fined GHS150,000 (USD79,700) and Expresso received a GHS100,000 fine, according to a report from Ghana Business News, though the Expresso penalty has been suspended on condition that it installs a mast to improve services in the Tarkwa area. The NCA monitors and analyses the performance of mobile operators in the country every month to assess mobile user experience. Last year all five of the country’s active cellcos were hit with penalties for failing to maintain QoS on their respective networks. The fines totalled GHS1.2 million in 2011.
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