Canadian full-service telco Bell Aliant has sent a memo to staff outlining cost-cutting measures including tripling the number of third-party contractors, closing three of its five customer contact centres (with related redundancies), consolidating some services and eliminating retirement benefits, according to a report by CBC. Karen Sheriff, Bell Aliant’s president and CEO, wrote in the memo, ‘Unfortunately, the status quo is not an option … we need to keep finding ways, big and small, to reduce costs over the next twelve to 18 months and beyond.’ The changes are expected to start being implemented this autumn.
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