SLT says DSL network now upgraded, but no speed guarantees

6 Sep 2007

Sri Lanka Telecom (SLT), the island’s incumbent fixed line operator, has increased its network bandwidth capacity from 1Gbps to 1.6Gbps to accommodate the rapid expansion of ADSL broadband connections, and has scheduled a further upgrade for this December, reports Lankabusinessonline.com, quoting a company official. Earlier this year the country’s Telecommunications Regulatory Commission (TRC) ordered SLT to cease marketing new ADSL lines after a new, cheaper package offered by the operator led to a sudden increase in broadband customers, and complaints that service quality had deteriorated. The regulator has now given the telco permission to resume signing up new DSL customers. However, SLT refuses to give telecom service level agreements (SLAs) guaranteeing ADSL performance, as many factors determining service quality are beyond its control, said Mahinda Herath, General Manager of Regulatory Affairs at the incumbent. ‘Therefore, giving SLAs for the speed of the ADSL connection is not practical,’ Herath added.

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