Unified Communications Applications Research Service

The Synergy Research Group’s Unified Communications Applications Research Service provides worldwide and regional market share, market size and segmentation, forecast, and analysis reports including manufacturers’ revenue, average selling prices, and unit shipments. The research service includes detailed quantitative and qualitative analysis of the conferencing, messaging, contact center, and presence/IM server technology markets.

Content highlights

• Global unified communications (UC) application revenues, units shipped/seats licensed, and average selling price by market segment and by vendor, updated quarterly
• Vendor revenues, unit shipments, and market shares by region (North America, Latin America, Asia Pacific, and EMEA)
• 5-year forecasts of UC revenues, units shipped (or seats licensed), and average selling price, by market segment
• Quarterly market analysis report analyzing trends in the UC market

Market segments covered

• Conferencing
  • Audio, on-premise
  • WEB conferencing (SaaS & On-Premise)
• Unified/voice messaging
  • Unified messaging, standalone
  • Legacy voicemail
• Contact center
  • ACD
  • IVR
  • CTI/other
• Presence/IM server
• UC user licenses
  • UC licenses, premise-based
  • UC licenses, hosted

Annual forecasts

The UC Applications Research Service provides segmented 5-year projections of UC revenues, units shipped/seats licensed, and average price per unit. All forecasts are updated twice annually. The research service provides projections for each of the UC application market segments covered.

Unified Communications Presence/IM Server Revenue Forecast, 2009 – 2015

Quarterly revenues and market shares

Synergy’s UC Applications Research Service delivers segmented quarterly vendor revenues, unit shipments/seats licensed, and market shares. Vendor revenues and market shares are provided globally and by region (North America, Latin America, Asia-Pacific, and EMEA).

Market analysis reports

Subscribers to the UC Applications Research Service receive two sets of analytical reports.

• Quarterly Market Share Analysis Reports analyze vendors’ global market shares and the near-term factors influencing the UC market. An associated Geographic report provides data and analysis by region.

• Semi-annual Forecast Analysis Reports update Synergy Research’s UC market forecasts and detail the long-term factors that will shape the market in the coming years.

Unified/Voice Messaging Revenue by Vendor, Q1 2009 – Q1 2011

Research deliverables

• 4 quarterly Worldwide Market Share Excel workbooks and Market Share Analysis Reports (PDF)
• 4 quarterly Regional Market Share Excel workbooks and Market Share Analysis Reports (PDF)
• 2 Worldwide Forecast Excel workbooks and Forecast Analysis Reports (PDF)
• Access to Synergy Interactive Analysis (SIA) online database for search, data manipulation, custom segmentation, and custom report creation

Companies covered

Companies covered include the following: