Sutel simplifies roaming costs

2 Sep 2014

Costa Rican telecoms watchdog the Superintendencia de Telecomunicaciones (Sutel) has established new regulations to minimise unexpected costs to end-users for international roaming services. Under the new rules, operators must immediately send a free text message to customers as soon as their phone connects to a foreign operator, detailing the prices for using voice, data and text services. The message must also include local and international contact numbers for assistance and a website where the subscriber can access all the details of utilising roaming services. Subscribers should also be given several options to place limits on their consumption whilst roaming internationally, and receive notification when they have reached 80% of that limit.

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