STC will not compensate users in Eastern Province for network outage

24 Jun 2014

Saudi Telecom Company (STC), the country’s leading telco in terms of subscribers, has announced that it will not compensate users affected by a recent network interruption in the Eastern Province, although the operator will reimburse subscribers in Khamis Mushayt, Arab News reports. Khaled Al-Bayari, vice president of STC, told a press conference that the lack of compensation in the Eastern Province ‘is because the interruption in cities such as Dammam, Alkhobar, Dhahran, Qatif, Ras Tanura, Al-Khafji and Jubail was merely for three hours’. The executive added: ‘STC network length is 130,000 km of fibre-optic cables and this is continuously updated to meet growing demand … The number of network outages is 1,099 during the past twelve months at a rate of three outages per day. Customers did not feel these outages because there were alternative cables most of the times.’ However, STC will compensate users in Khamis Mushayt, following an outage caused by fire that broke out in one of its buildings. Pre-paid ‘Sawa’ subscribers will get unlimited text messages within the network, 50 minutes of free international calls and 1GB of data for ten days, while post-paid subscribers will receive 33% discount on their next monthly bill.

Saudi Arabia, Saudi Telecom Company (STC),

Subscribe

Subscribe to CommsUpdate to get the day’s top telecom headlines delivered to your email.

Subscribe to CommsUpdate

Feedback

Have feedback, corrections, or story ideas? Send them to editors@commsupdate.com.

Browse Past Issues

Filter

Filter CommsUpdate by the following categories or use the search.

Search

Visit our help page information on performing advanced searches, including how to restrict the results by country or company.

Advertise

CommsUpdate is an outstanding advertising venue for companies seeking to reach:

  • International carriers
  • Wholesale service providers
  • Equipment and software vendors
  • Telecom investors
  • Regulators

Learn more about advertising on CommsUpdate.

Share