Ugandan regulator and four cellcos face legal battle over network issues

18 Jun 2014

Five individuals in Uganda have filed a joint legal petition with Uganda’s High Court claiming compensation from four mobile operators as a result of poor quality of service (QoS) levels. MTN, Airtel, Orange and Uganda Telecom Limited (UTL) all stand accused of failing to meet minimum QoS requirements, with problems including dropped calls, intermittent network availability, poor signal strength and poor voice quality, New Vision reports. The complainants also cite unsolicited text messages and calls, traffic congestion and poor mobile data speeds as reasons behind their case. The country’s telecoms regulator, the Uganda Communications Commission (UCC), has also been named as a defendant in the case over its failure to reprimand operators for missing the QoS requirements. The petitioners want the court in Kampala to appoint a financial body to calculate compensation for customers affected by the network issues.

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