Mobile operators fined USD12.3m for inadequate service quality

25 Apr 2014

Burkina Faso’s telecoms regulator, the Regulatory Authority for Electronic Communications and Posts (ARCEP), has announced that it has fined the country’s three mobile network operators a combined XOF5.862 billion (USD12.3 million) for failing to meet service quality standards. The watchdog said it has fined Indian-owned Airtel Burkina Faso XOF2.491 billion, while national telecoms operator the Office National des Telecommunications (Onatel), in which Maroc Telecom holds a majority stake, has received a penalty of around XOF2.070 billion and locally-owned Telecel over XOF1.301 billion. The trio were given 15 days from 11 April to pay the fines and have been ordered to improve service quality within three months, according to a report by Reuters.

TeleGeography’s GlobalComms Database states that the three cellcos were handed fines totalling XOF2.706 billion by ARCEP in February 2013; Onatel’s penalty was the largest at XOF1.086 billion, followed by Airtel XOF894.7 million and Telecel XOF724.8 million.

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