The Nigerian Communications Commission (NCC) is planning to raise the minimum level of Key Performance Indicators (KPIs) for telecoms services in January, local newspaper This Day quotes the regulator’s executive vice president Eugene Juwah as saying. According to TeleGeography’s GlobalComms Database, Nigeria’s four GSM operators were fined a combined NGN1.17 billion (USD7.3 million) for falling short of quality of service standards in May 2012; South Africa’s MTN and UAE-based Etisalat each received a penalty of NGN360 million, while Airtel Nigeria, which is owned by Indian telco Bharti Airtel, and local operator Globacom were fined NGN270 million and NGN180 million, respectively. However, the NCC agreed to lower KPI standards following complaints by telecoms operators that the targets were too high to meet, although Juwah says that the regulator will now revert back to the original metrics. ‘After the 2012 fine on all GSM operators for not meeting the set standards of our KPIs, we had an understanding with the telecoms operators to lower the standards and that is the reason why telecoms operators have been passing our KPI standards since last year,’ he was quoted as saying, adding: ‘In January, we will revert to the original KPI the NCC is known for, and we will strictly adhere to it, because we have given the operators enough time to address the issue of poor service quality in the industry.’
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