Four UK cellcos to halt penalties for leaving mid-contract if tariffs are increased

3 Dec 2013

UK cellcos EE, Vodafone UK and Hutchison 3G UK (H3G UK), as well as mobile virtual network operator (MVNO) Virgin Mobile, have all agreed to government proposals, under which they will allow customers to break contracts without penalty if their tariffs are increased mid-contract. According to Reuters, the quartet has said they will also cap bills linked to stolen or lost phones. The market’s second-largest operator in terms of subscribers, O2 UK, remains in talks with the state regarding the matter, however. In a statement the cellco noted: ‘We need clarity on what the guidance means for us and our customers before we can sign up to all the commitments referred to by [the] government.’

Meanwhile, it is also understood that the four aforementioned mobile service providers, along with fixed line operators BT, BSkyB and TalkTalk, have pledged to support European Commission-led plans to eliminate roaming charges within Europe by 2016.


Subscribe to CommsUpdate to get the day’s top telecom headlines delivered to your email.

Subscribe to CommsUpdate


Have feedback, corrections, or story ideas? Send them to

Browse Past Issues


Filter CommsUpdate by the following categories or use the search.


Visit our help page information on performing advanced searches, including how to restrict the results by country or company.


CommsUpdate is an outstanding advertising venue for companies seeking to reach:

  • International carriers
  • Wholesale service providers
  • Equipment and software vendors
  • Telecom investors
  • Regulators

Learn more about advertising on CommsUpdate.