Zimbabwean fixed line operator TelOne has recovered USD20 million from unpaid service bills through its debt collection campaign, News Day reports. TelOne’s CEO Chipo Mutasa has also revealed that the company is on track to recover the remainder of its USD50 million target by year-end. Further, Mutasa added that the USD80 million debt relief to customers, which was announced earlier this week, would not affect the debt collection campaign’s target.
As previously reported by TeleGeography’s CommsUpdate, TelOne launched the debt collection campaign in August 2013; CEO Mutasa said at the time that the strategy was crucial for the company to re-finance its operations. Mutasa explained that many of TelOne’s subscribers have not paid their bills since 2009, due to the country’s dollarisation, which left many subscribers with huge bills. In October 2013 the company revealed that accumulated debts of residential customers, amounting to USD80 million, had been cancelled, to reflect the ‘cash-flow challenges currently facing [TelOne’s] clients across the market’.