Kuwait launches MNP

17 Jun 2013

Kuwait’s Ministry of Communications (MoC) has announced the launch of mobile number portability (MNP) from 15 June 2013, Arab Times reported. Customers of local mobile companies — Zain, Wataniya and Viva — can transfer to a new network provider without changing their phone number after they fill an application and settle their bill with the current operator. The transaction is estimated to take no more than 24 hours. According to the MoC’s PR director Al-Husaini, the MNP project is a ‘qualitative leap’ in telecommunications, and will contribute to better competition and incentivise mobile companies to improve services and reduce prices.

Following the MoC announcement, Zain Kuwait and Viva released statements to inform interested parties that their representatives are ready to accept transfer requests. Commenting on the MOC’s initiative, Zain Kuwait CEO Omar Al Omar, stated: ‘The decision is a step forward in the evolution of the telecom sector in Kuwait. This new regulation will empower the customer with the freedom to choose the mobile service provider of his choice, while at the same time act as a stimulus for all operators to be more dynamic and focused to meet and exceed customer satisfaction.’

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