Digicel Jamaica will revert to using its previous voicemail system after customer complaints about the new platform prompted the Office of Utilities Regulation (OUR) to intervene. The recently introduced system had reportedly led to customers being charged without giving them the chance to hang up before the call was connected to voicemail. Go Jamaica writes that Digicel acknowledged that some of the changes were not agreeable to customers and decided to return to its previous system. The company will also launch a campaign to disseminate information on how to set up or disable voicemail as well as details on its charging policy for voicemail.
Subscribe
Subscribe to CommsUpdate to get the day’s top telecom headlines delivered to your email.
Browse Past Issues
Filter
Filter CommsUpdate by the following categories or use the search.
Search
Visit our help page information on performing advanced searches, including how to restrict the results by country or company.
Advertise
CommsUpdate is an outstanding advertising venue for companies seeking to reach:
- International carriers
- Wholesale service providers
- Equipment and software vendors
- Telecom investors
- Regulators