Regulator fines five telcos a total of USD751,990 over ‘poor services’

9 Nov 2011

Ghana’s telecoms watchdog the National Communications Authority (NCA) has imposed fines totalling GHC1.2 million (USD751,990) on five domestic mobile network operators – MTN, Vodafone, Airtel, Expresso and Tigo – for delivering poor services to end users. The penalties, which cover the third quarter of this year, are part of measures introduced by the NCA to improve overall quality of services and ensure end users have value for money. Airtel was fined the most – GHC350,000 – after it experienced high levels of network congestion (particularly in Tamale, Sekondi-Takoradi and the Upper East and West, and Greater Accra regions), while MTN and Expresso were each fined GHC300,000. Vodafone was fined GHC150,000 and Tigo received the lowest fine of GHC100,000, the NCA said.

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