Netherlands-based CyberTech Telecom Development has unveiled a new way of recording voice-over-IP (VoIP), whereby the voice and call-data packet portions are retrieved from a data network simultaneously. According to the company’s press release, ‘the incoming data-stream is then processed in real-time, such that the resulting voice-stream can be stored together with the call-data in one Voice Recording System. This way the recorded calls can be more easily retrieved and played back, even in real-time, without the need for additional CTI integration.’ CyberTech’s new patented way of recording VoIP will allow both existing and new voice recording users to take advantage of the IP technology in telecommunications. The solution supports a ‘seamless transition from traditional telephony recording to VoIP recording of all the major VoIP switches, including Avaya, Nortel, Cisco and Mitel.’
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