According to a survey of 2,217 mobile users conducted by Indian telecoms regulator TRAI, both GSM and CDMA operators are failing to meet customer satisfaction benchmarks. Having set the standard at 95%, TRAI reports that the best performing operator – BPL – managed a score of just 79.8%, ahead of Idea Cellular and Hutchison. Market leader Reliance languishes towards the bottom of the table, with a score of 69.3%.
Subscribe
Subscribe to CommsUpdate to get the day’s top telecom headlines delivered to your email.
Browse Past Issues
Filter
Filter CommsUpdate by the following categories or use the search.
Search
Visit our help page information on performing advanced searches, including how to restrict the results by country or company.
Advertise
CommsUpdate is an outstanding advertising venue for companies seeking to reach:
- International carriers
- Wholesale service providers
- Equipment and software vendors
- Telecom investors
- Regulators