Alcatel deploys contact centre solutions for MTS

Alcatel has won a multimillion dollar contract to supply Mobile TeleSystems (MTS) of Russia with contact centre solutions in eight regional markets served by the operator. Alcatel will install the equipment in the cities of Ryazan, Orel, Samara, Nizhny Novgorod, Yekaterinburg, Vladivostock, Novosibirsk and St Petersburg to provide a much improved customer care solution for MTS’s client base. Work on the project will be completed by the end of the year.